Warranty

At Sunroleds, warranty is not just a line in a document. It is part of how we support your business, protect your projects, and stand behind the LED Strips we manufacture.

What you can Expert

Clear Warranty Coverage

Most of our LED lighting products come with a 3–5 year warranty, with specific coverage depending on product type and configuration.

Fast Issue Review

If a problem happens during the warranty period, our team will review the case quickly and guide you through the next step.

Repair or Replacement Support

For verified warranty cases, we will repair or replace the affected product according to the approved warranty process

Technical Guidance

We support customers with application advice, installation guidance, and product recommendations to reduce after-sales risk from the start.

More Than a Warranty
A More Reliable Supply Partner

Anyone can write “3-year” or “5-year” on a product sheet. What matters is whether the supplier has the material standards, production control, and after-sales attitude to stand behind that promise.

At Sunroleds, our warranty is backed by real manufacturing discipline, consistent component selection, strict inspection procedures, and responsive support when issues need to be reviewed. That means less uncertainty for your team, less risk for your project, and more confidence when you specify or resell our products.

Material Standards

Better components and Stable Choices

QC Disciplines

Multi-Step QC Inspection before Shipment

Engineer Support

Practical Support before and after delivery

Quality Consistency

Less Risk for brands, distribution and projects

Clear Coverage. Clear Boundaries

What Our Warranty Covers

Our limited warranty applies to Sunroleds products purchased directly from Sunroleds or from authorized distributors or dealers. During the valid warranty period, and subject to approved review, we may repair or replace products that are confirmed to have manufacturing-related defects.

  • Warranty begins from the original date of purchase.
  • Coverage applies only during the stated warranty period for the product category.
  • Repair or replacement is provided for approved warranty claims.
  • Replacement products may include equivalent or upgraded versions if product updates have occurred
  • All warranty claims must be reviewed and approved through our RMA process before return.

What Is Not Covered

To protect both project performance and fair service standards, the warranty does not apply to failures caused by improper installation, misuse, or operating conditions outside product requirements.

  • Improper wiring, installation, or connection
  • Use with non-approved components or incompatible systems
  • Damage caused by neglect, misuse, alteration, or poor handling
  • Operation in unsuitable temperature, humidity, or voltage conditions
  • Damage during shipping handled outside agreed responsibility
  • Damage caused by force majeure or natural events
  • Labor cost, on-site service cost, or other indirect replacement-related expenses

Friendly Note

We always recommend confirming installation conditions, drivers, control systems, and project environment in advance. In many cases, good technical communication early on can prevent avoidable issues later.

Proper Installation Matters

Our products are designed to perform reliably when installed correctly and used in suitable conditions. Because every project environment is different, the buyer or installer is responsible for confirming compatibility, application conditions, approvals, and correct installation methods.

Product literature, technical recommendations, and usage guidance are provided to help with selection and implementation, but project suitability should always be evaluated based on the actual installation environment.

  • Check Drivers & Control

  • Confirm Operating Conditions

  • Review working enviroment

  • Use reliable Accessories

How Our Warranty Process Works

We keep the process clear, practical, and review-based, so problems can be handled efficiently and fairly.

Contact Our Team

Send your order information, product model, issue description, photos or videos, and any relevant installation details.

Technical Review

Our team reviews the case to understand the issue, verify product details, and determine whether it falls within warranty coverage.

RMA Approval

If the case is approved, we will provide RMA instructions before any product is returned. Returns without prior approval may not be accepted.

Repair or Replacement

Once the claim is confirmed, we will arrange repair or replacement according to the approved solution.

Warranty Matrix by Product Category

Warranty period may vary by product category, structure, driver configuration, and project application. Below is the standard reference range for our main product lines.

Product Category Standard Warranty
12V/24V LED Strips 3-7 years warranty
LED Neon Light 3-5 years warranty
220V LED Strip 2 years warranty
LED Bar Light 3 years warranty
LED Wall Washer 3-5 years warranty
LED Linear Light 3 years warranty
LED Tri-proof Light 5 years warranty

For customized products, special configurations, or project-based solutions, the final warranty period should be confirmed with our sales team before order placement.

Frequently Asked Questions

No. Warranty period depends on the product category, structure, and in some cases the configuration used in the project. Please refer to the warranty matrix above or confirm with our team before ordering.

Please provide order information, product model, quantity affected, issue description, photos or videos, and installation details if available. This helps our team review the case faster.

No. All warranty returns must be reviewed and approved through our RMA process before return.

No. The warranty covers the product itself according to approved claim conditions. Labor cost and other indirect expenses are not included.

Yes, but warranty coverage for custom products should always be confirmed before order placement, especially for special structures, drivers, controls, or project-specific requirements.

Need help before submitting a warranty case?

Our team can help you review the issue first.

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