The Warranty Period commences on the date of original Product purchase from Sunroleds or an authorized Sunroleds Distributor/Dealer. Sunroleds will, at its discretion, repair or replace the covered products with components. It is possible that advancements in technology may result in the selection of superior or upgraded products for replacement.

This Warranty is further conditioned on the purchaser contacting Sunroleds during the warranty period between normal business hours to review the issue and initiate the Returned Merchandise Authorization (RMA) process. This must be done prior to the return of any defective product. Only Sunroleds manufactured products may be returned through the Sunroleds RMA process. No defective products, Sunroleds or otherwise, will be returned to the purchaser. The Sunroleds RMA form must be legible and completed in detail prior to approval for return.

The Sunroleds Warranty is further conditioned and will only apply to Sunroleds products that are properly installed. This includes wiring and connection to proper approved components and product working environments. This Warranty is void and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, improper installation, or implementation. This includes but is not limited to: improper wiring, installation under improper and nonapproved operating environments such as temperature, humidity, or voltage conditions; improper installation using components that are not approved or are not Sunroleds manufactured products.

Installation and usage of Sunroleds products should only be completed in association and complete knowledge of all necessary and related codes, standards, and instructions for installation. It is the responsibility of the purchaser to obtain all necessary approvals and to understand the product’s intended use and all relevant instructions, recommendations, and guidelines for the proper installation, and use of any Sunroleds product and related “manufactured products,” used in conjunction with. The accuracy and completeness of any statements, technical information, and recommendations in any form of product literature or instructions are not guaranteed, are not part of this Warranty, and do not in any way constitute a warranty. The purchaser is responsible for the suitability of installation and full implementation and must determine potential applications and installations independently.

What is not covered under this Limited Warranty is defects of any kind caused or created by improper installation of any kind; damage caused during shipping to a purchaser or beyond acts of Nature or God. Sunroleds will not cover additional labor costs or Warranty such as labor associated with replacement products. This Warranty document represents the only express or implied Warranty-no other Warranties exist.

Warranty Matrix

Item Warranty Item Warranty
12V/24V LED Strips 3 years warranty LED Downlight 3-5 years warranty
LED Neon Light 3 years warranty LED Tracklight 3-5 years warranty
220V LED Strip 2 years warranty LED Linear Light 3-5 years warranty
LED Bar Light 3 years warranty LED Grille Light 3-5 years warranty
LED Wall Washer 3-5 years warranty LED Panel Light 3-7 years warranty
LED Flood Light 3-5 years warranty LED Lamp 2-3 years warranty