The warranty is further conditioned on the purchaser contacting SUNROLEDS during the warranty period between business hours to review the issue and initiate the returned merchandise authorization (RMA) process.this must be done prior to the return of any defective product. Only SUNROLEDS manufactured products may be returned through the SUNROLEDS RMA Process. No defective products. SUNROLEDS or otherwise will be returned to purchaser. The SUNROLEDS RMA form must be legible and completed in details prior to approval for return.
The SUNROLEDS warranty is further conditioned and will only apply to SUNROLEDS products that are properly installed. This includes wiring and connection to proper approved components and product working environments. This warranty is void and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, improper installation or impel mentation. This includes but is not limited to : improper wiring, installation under improper and non-approved operating environments such as temperature, humidity or voltage conditions; improper installation using components that are not approved or are not SUNROLEDS manufactured products.
Installation and usage of SUNROLEDS products should only be complete in association and complete knowledge of all necessary and related codes, standards and instructions of installation. It is the responsibility of the purchaser to obtain all necessary approvals and to understand the product’s intended use and all relevant instructions, recommendations, and guidelines for the proper installation, use of any SUNROLEDS product and related “manufactured products”, used in conjunction with. The accuracy and completeness of any statements, technical information and recommendations in any form of product literature or instructions are not guaranteed, are not part of this warranty, and does not in any way constitute a warranty. the purchaser is responsible for suitability of installation and full implementation and must determine potential applications and installations independently
Warranty compensation will be based on “usage factors and time in use” and technology value” and will be pro-rated based on this and information collected via the RMA process
What is not covered under this limited warranty is defects of any kind caused or created by improper installation of any kind, damage caused during shipping to purchaser or beyond acts of nature or god “. SUNROLEDS will not cover additional labor costs or warranty such labor associated with replacement products. This warranty documents represents the only express or implied warranty – no other warranties exist.